- Abu Dhabi, United Arab Emirates
- 25 juillet 2022
An enthusiastic individual with genuine interest in working with a challenging customer service environment to produce outstanding results, I am seeking for an accredited organization where I can utilize my customer service skills and abilities and be an asset to its endeavors and offers greater opportunities for my career, personal growth and development.
Formation
Hotel And Laundry
TOEFL Level
Economy
Expérience
• Manage overall daily operations of linen
• Assist manager on his day to day duties
• Oversee the loading of carts and place accurately as requested
• Ensure that linen and uniforms are properly stored and recorded
• Keep and update the laundry, linen productivity report on a daily basis
• Manage customer service issues quickly and effectively
• Assign schedules and duties to laundry staff as per business needs.
• Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
• Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
• Assisted in training new members of staff
• Cold-called customers to up-sell services
• Worked to ensure all individual and team targets were met
• Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
• Developed a number of incentives for team members to achieve targets
. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
. Scheduling staff shifts and organizing replacements as required.
. Investigating and addressing complaints regarding poor housekeeping service.
. Providing training to the housekeeping staff.
. Regularly taking inventory of cleaning supplies and ordering stock as needed.
. Issuing cleaning supplies and equipment to housekeeping staff as needed.
. Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
