Laurence Claudia TETEGAN

CLAUDIA TETEGAN
claudiauk2007@yahoo.co.uk
Mobile: 0022892400602 - 00447734698354
Togolese Citizen - London based- International mobility

I am a motivated and hard-working individual with a successful background in customer service and administration. I studied Human Resources Management and seeking for a challenging new career opportunity.

WORK EXPERIENCE

SOUTHEASTERN RAILWAYS UK
TICKET OFFICE CLERK
APRIL 2013 – PRESENT
Actively interact with customers to make sales, reservations and to give travel itineraries
Understand the need of the business through administrative tasks such as refunds and repairs tracking
Work as a team to meet common goals and to maintain high standards of efficient customer service
Responsible for maintaining accurate figures for the float and “end of shift” reports.
Help company to achieve sales ‘targets by using up-selling techniques such as “add-on sales”
Adopt a calm, helpful and respectful attitude when dealing with customers’ complaints and in time of train service disruption.

IBIS (ACCOR HOTEL)
HUMAN RESOURCES ADMINISTRATOR
JUNE 2017 – DECEMBER 2017 (PART-TIME -TEMPORARY)
Created and updated starters and leavers forms manually and electronically
Initiate and prepare various administrative documents and forms, such as staff list, staff travels, staff absence (annual leave, home leave, excused absence and maternity leave) as well as statistical data when required on staff.
Checked the accuracy of different type of documents such as letter of employment and payroll details
Provided general Human Resources support and orientation to frontline employees, organizing training and responsible of candidates’ communication
Responsible for Employees Absenteeism’s Management (illness, maternity…)
General office duties: printing, scanning, sending letters and emails
Responded to guests’ comments and reviews received on the hotel website in a polite, accurate and professional manner
Ensured HR documentation is kept up to date

SOUTHERN RAILWAY and GATWICK EXPRESS, LONDON
ON BOARD AND TICKET OFFICE SALES
FEBRUARY 2011- APRIL 2013
Welcomed, directed and informed passengers, selling and checking tickets on board of the Gatwick Express train, in a quick and efficient manner and making sure sales targets are achieved
Was pro-active and aware of what was going on in my working environment
Working within the team and/or on my own
Provided excellent customer service to all passengers at all time
Flexible with my hours, often covered colleagues shifts and overtime when required
Ticket office sales duties

EDUCATION

BSC DEGREE IN HUMAN RESOURCES WITH MANAGEMENT
UNIVERSITY OF PLYMOUTH- JULY2019

CERTIFICATE IN TRAVEL AGENCY OPERATIONS
GREENWICH SCHOOL OF MANAGEMENT - JANUARY 2009

RSA PA SECRETARIAL DIPLOMA WITH IT SKILLS
LEWISHAM COLLEGE - JANUARY 2003

SKILLS
Motivation and organisation skills and the ability to work under pressure
Experienced in a range of administrative roles
Ability to communicate effectively across teams and at all levels
Language: Fluent in English and French
Computer literate: knowledge of software such as Office, Word, Excel, Outlook, PowerPoint and Adobe Web Conferencing
Typing Speed: 55 wpm