ECOBANK Cameroun S.A. recrute actuellement pour besoin de ses services plusieurs profils :
1. Customer Service Manager
ECOBANK CAMEROUN S.A. is recruiting Customer Service Manager ready to work across the national territory.
Job grade : 6
Job level : 3A
JOB PURPOSE
Oversight supervision of branch Customer Counter Service (sales/marketing role), Customer Service
back-office processes and Tellers/Operations processes, in accordance with the institution’s policies,
approved procedures and Local Compliance.
KEY RESPONSABILITIES
- Boost sales and marketing in the branch.
- Ensure service standards are achieved over the account opening, teller, and branch operations processes.
- Ensure all customers transactions/requests received at the branch counters are thoroughly checked for completeness and compliance, and timely processed or transmitted for processing.
- Assists in clearing/reducing customers queues in the branch during peak time.
- Verify and authorize transactions processed in the branch.
- Ensure proper and continuous monitoring of the branch to eliminate lapses in control.
- Overall responsibility over customer service function (cards / check books management, account opening, etc.)
- Stand as Branch Safety & Security point of contact. Ensure Safety & Security standard are maintained at any given time and any loophole escalated appropriately.
- Ensure DCFC / AML reports are updated timely.
- Ensure Vault procedures are always adhered to. The Vault Monthly Register Review is delegated to them.
- Ensure tight management of ATM to ensure meeting the minimum Group standard with regard to availability.
- In charge of monitoring of branch Transactions & account documentation deferral tracking.
- Ensure all compliance related activities (Balance payment reports, AML monitoring, Suspicious
- Transactions, Gift Policy, etc.) are fully adhered to in the branch.
- Ensure proofing/reconciliation of branch accounts: immediate credit, Traveler cheques accounts, suspense accounts, teller account & differences, new accounts, ATM accounts, etc.
- Ensure staff/branch are always equipped of adequate equipment to meet Group standard (teller cash counting notes, detectors, stamp machines, Vault/safes, etc.)
- Acceptable rating for Internal and External audit comments and implement recommendations provided.
- Perform any other function as and when assigned by the Unit Head/Branch Manager
JOB PROFILE
- Experience : 05 years in core banking operations
- Education: Minimum University degree (BAC + 3/4)
Skills & Knowledge
- Ability to detect unauthorized changes on instruments presented.
- General understanding of Bank products, foreign exchange local. regulations.
- Quality oriented.
- Ability to efficiently prioritize the tasks to perform.
- Good level of security sense and fraud awareness.
- Personal Attributes
- Excellent interpersonal skills and ability to communicate.
- Strong people management and leadership skills.
- Very well organized and structured.
- Pro-activity and creativity
APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com with the subject « Customer Service Manager »
NB: Only applications matching with the desired profile will be contacted
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…
Deadline : May 16th, 2024 at 5pm prompt
2. UN (01) Corporate Risk Manager
ECOBANK CAMEROUN S.A. recrute pour les besoins de ses services UN (01) Corporate Risk Manager pouvant exercer sur tout le territoire national.
C’est un poste est basé à Douala.
Job Level : 8
Job Grade : 4B
OBJECTIFS DU POSTE: Analyse et surveillance des engagements et risques de la banque
PRINCIPALES RESPONSABILITÉS
- Analyser et donner un avis motivé sur toute forme de demande de crédit de la clientèle et des
- correspondants bancaires
- Suivre les approbations, les mises en place et les renouvellements des Product Programs (PP)
- (Consumer and Commercial Bank)
- S’assurer de l’obtention des approbations des dossiers de crédit au niveau requis
- Revoir et actualiser le marché cible (target Market) en concertation avec la ligne commerciale et le Country Risk Manager
- Analyser les demandes de crédit soumis par la ligne commerciale
- Donner un avis motivé sur les dossiers soumis à approbation et autres requêtes présentées par la hiérarchie
- Interagir avec les unités commerciales pour apporter le soutien dans la structuration des dossiers
- Préparer des dossiers de crédit à transmettre pour approbation au conseil d’administration
- Revoir et préparer les dossiers de refinancement quand cela est requis
- Suivre l’utilisation des lignes de crédit y compris celle des PP
- Assurer un suivi efficace des engagements après leur mise en place
- S’assurer que les dossiers de crédit sont renouvelés avant leur date de revue
- Contribuer à améliorer la productivité et l’élaboration des procédures (revues ou nouvelles) dans le département des Engagements
- Assurer l’adhésion à la politique de crédit du groupe
- Assister le Country Risk Manager dans la formation et le coaching des staffs du département
- Participer aux travaux liés à la stratégie et aux activités de la Direction
- Préparer pour le compte du département les documents pour les sessions du Conseil d’Administration
- Participer à la préparation et à la correction des points d’audit
- Toute autre mission confiée par le Country Risk Manager
LIGNE DE REPORTING
SUPÉRIEUR HIÉRACHIQUE: Senior Finance Officer – Performance Management & MIS
PROFIL DU POSTE
Experience & Qualifications
- Un diplôme universitaire de Bac + 4 au moins en Gestion, Analyse économique, Finance et comptabilité
- Au moins 05 ans d’expérience dans la même fonction ou en tant qu’analyste de crédits/financiers ou Gestionnaire de grands comptes avec des aptitudes en analyse de crédit dans une institution bancaire
- Bonne connaissance des procédures de classification et provisionnement des créances
- Avoir effectué des formations ou obtenu des certifications dans l’analyse de crédit est un atout
- Le bilinguisme (français et anglais) est un atout
Skills, Capabilities & Personal attributes
- Esprit d’analyse critique et de synthèse
- Facilité d’adaptation et de communication
- Respect des procédures
- Capacité d’écoute
- Tact
- Esprit d’équipe
- Objectivité
- Rigueur
COMMENT POSTULER?
Bien vouloir transmettre votre CV et lettre de motivation à ECM-Recruit@ecobank.com, en mentionnant en objet « Corporate Risk Manager »
NB: Seules les candidatures correspondant aux critères de sélection seront convoquées
ECOBANK CAMEROUN SA est une entreprise qui prône l’égalité des chances. Nous ne faisons pas de discrimination sur la base du genre, de la religion, de l’appartenance ethnique, du statut social, de l’aptitude physique, etc
Délai: le 15 Mai 2024 à 17h00 précises
3. Relationship Manager, Classic
ECOBANK CAMEROUN S.A. is recruiting Relationship Manager, Classic ready to work across the national territory.
The position is based in Douala
Job grade : 5
Job level : 3B
Permanent Contract
JOB PURPOSE
To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
To deliver on agreed individual targets for
- Deposit growth,
- Revenue generation
- Product sales (Cross selling)
- New client acquisition,
- Digital products sales, (Mobile App, Ecobank Online)
- Loan portfolio management
KEY RESPONSABILITIES
BUSINESS AND FINANCIAL PERFORMANCE
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Work to onboard clients and develop portfolio through the sales of direct banking products and services
- Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
- Handle client queries of day to day nature and assist in resolving clients issues
LEADERSHIP AND PEOPLE MANAGEMENT
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES
- Lead strategic initiatives that will create business growth
Reporting to: Head Direct Banking
JOB PROFILE
EXPERIENCE & QUALIFICATIONS
- At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
- Sound business product knowledge and people development performance record
- Good Understanding of operations, technology and customer services to drive the Classic banking business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Fluent in English & French
SKILLS & CAPACITIES
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills
APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com with the subject « RELATIONSHIP MANAGER, CLASSIC »
NB: Only applications matching with the desired profile will be contacted
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…
Deadline: May 12th, 2024, at 5pm prompt
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