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Compassion International recruits a Manager of Supporter Engagement

Compassion, dit autrefois Compassion International, est une ONG humanitaire internationale chrétienne évangélique qui a pour objectif l’aide aux enfants démunis des pays du sud. Son siège se trouve à Colorado Springs aux USA et son président actuel est Santiago Jimmy Mellado.

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This leader provides management and oversight to a team of professional and support staff in a broad division of Compassion’s ministry carrying out various functions such as, but not limited to, production, sponsor and donor experience (from written/visual content to tours and visits), and quality assurance.
The primary purpose of this position is to provide full, daily management for assigned professional staff. This responsibility includes hiring, discipline, and termination, as well as, coaching, performance management, assigning, checking, and approving work to satisfy department objectives. The incumbent will ensure accomplishment of department responsibilities based on oversight from senior management, following established practices, organizational strategy, department guidelines, and within approved budget.
Additional accountability for full life cycle management of our donor/sponsors (from acquisition through the life of the donor/sponsor with CI). This manager leads the efforts to provide Compassion visitors with an opportunity to experience the work of Compassion in the field through meeting sponsored children and students, visiting Compassion-assisted projects, and meeting Compassion field staff; all of which provide visitors with exposure and learning opportunities that will educate them about Compassion’s response to poverty, influence their cross-cultural perspective, and motivate them towards child advocacy.
Further, this manager is accountable for strategic leadership and guiding what role Tours & Visits plays in supporting Field Office and Compassion International (GME, GP, GPA) growth plans, helping guide prioritization decisions, and providing thought leadership around effectiveness of current practices. At the same time, this role is also accountable for ensuring the processes within Sponsor and Donor Support and Tours & Visits are working well and are improved as needed to support performance against agreed upon cross functional metrics.
    • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
    • Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
  • Provides leadership and development to direct reports.  Works with staff to foster an environment of professional growth, in alignment with compassion’s strategies and objectives.  Consult with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
  • Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
  • Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews; supports continuous learning and development that enhances individual performance and organizational capability.
  • May manage a skilled team conducting high volumes of critical data entry in customer service environments. Ensures overall quality, accuracy, and speed of data entry in order to ensure the integrity of the organization’s data assets and retains/strengthens sponsor engagement. Further ensures the highest degree of customer service and professionalism in all customer-facing interactions.
  • May manage skilled teams that design and deliver various processes and materials regarding the generation, organizing, recording, and tracking of child, mother-child unit and student information and correspondence documents. May also manage the production team handling the processing of a high volume of such materials.
  • Manages a skilled team of associates in the quality assurance discipline. Through subordinates, leads multiple, multi-discipline quality reviews to evaluate the performance and customer service quality in relation to established expectations of the department or team. Further ensures specific findings are identified and recorded in the assessment and reports are provided for individual learning opportunities and leadership evaluation.
  • Manages Tours and Visits professionals who coordinate and facilitate field exposure and outcomes for each assigned tour and visit in collaboration with Partner Countries and Marketing staff.
  • Works to retain/strengthen sponsor engagement. Provides ongoing support and collaboration with the Partnership team for increased impact of Supporter Engagement services to the FCP.
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  • Has a personal relationship with Jesus Christ.
  • Accountable for supporting, upholding, and engaging in Compassion’s core « Cultural Behaviors » in all internal and external communication and relationships.
  • Bachelor’s Degree in Marketing, Communication or a related field.
  • At least 3 years of relevant experience working in this or a related field.
  • Proficiency in English is required
  • Ability in reviewing analysis cases
  • Transnational working experience will be an added advantage
Licenses and Certifications
  • Certification from a nationally or internationally recognized organization in a related field.
Equivalent education, training and/or certification may be substituted for experience and education shown above
Working Environment
Office – Standard Office Environment
Physical Demands
Sitting, standing, and/or walking for up to 8 hours per day
Travel Requirements
May be required to travel up to 10% of normal schedule


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